Mediation – Facilitating Conflict Resolution (E-manual)
When people are in conflict, the negative impact of the dispute typically affects many. Unresolved conflict becomes time consuming and limits the productivity of everyone. When the people involved do not resolve it on their own, a third party facilitator may be needed to help mediate the difficult conversation for resolving the conflict. This manual is designed to give participants the tools to work with disputing parties to clarify misunderstandings, identify interests and work towards options for resolving the conflict. The reader will work with scenarios that will help them prepare to intervene in difficult conversations and conflict situations. 47 pages.