Resource Manuals

These informative and easy to follow manuals contain 30 to 40 pages of practical and helpful material.

  • Print Manual – $20
  • E-manual – $15

Free Resource Manual

Subscribe and receive a Free Resource Manual: Management and Supervision – The Crucial Skills.

Sign Up Now

Leadership & Management Resource Manuals

Organizational change efforts stall when leadership forgets to focus on the impact change will have on employees. Managing the “people side” of change is often the most challenging and critical component of organizational transformation. Getting people on board and engaged in the change will greatly enhance the likelihood of new structures and approaches being implemented successfully. This manual focuses on you as the leader and the development of competencies that will provide a foundation for the “what”, “why” and “how” of managing the people side of change. 51 pages.

changemangement

Print

E-manual

Effective leaders inspire positive growth, change and healthy work relationships. This manual provides leaders with a set of coaching tools to bring out the best in the people they lead. It demonstrates a mindset and related skills for leading others through their personal and professional development in their working careers. Readers will learn a coaching model for working with their employees to enable changes in behaviour, promote skill development and resolve conflict. 31 pages.
coaching

Print

E-manual

Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations often take a large mental and emotional toll on all participants. In fact, having difficult conversations can be one of the most stressful and uncomfortable aspects of our lives and work. Yet the ability to handle difficult conversations respectfully and professionally is also an essential workplace skill. This manual reviews the key elements of preparing for, conducting and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional and respectful for all involved. 33 pages.
difficultconversations

Print

E-manual

Essential leadership skills and competencies often mean the difference between thriving or failing in a leadership role. This manual is designed to help new or existing leaders increase their abilities to lead teams. Readers will gain skills to engage others, assess team dynamics, make better decisions, and to improve trust and influence with those they are leading. The material will equip the reader with tools for their own development as a leader and to motivate their team to action. 37 pages.
leadership-theessential
Print

E-manuals

One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Like all skills, management skills must be learned. This manual presents the crucial skills for managing employment relationships from beginning to end, with particular focus on hiring and performance management. Both new and existing supervisors and managers will find this manual useful as they work on developing skills for managing people. 45 pages.
management

Print

E-manuals

When people are in conflict, the negative impact of the dispute typically affects many. Unresolved conflict becomes time consuming and limits the productivity of everyone. When the people involved do not resolve it on their own, a third party facilitator may be needed to help mediate the difficult conversation for resolving the conflict. This manual is designed to give participants the tools to work with disputing parties to clarify misunderstandings, identify interests and work towards options for resolving the conflict. The reader will work with scenarios that will help them prepare to intervene in difficult conversations and conflict situations. 47 pages.
mediation

Print

E-manual

Workplace Performance Resource Manuals

Conflict holds great potential for harm and for good. The results of unhealthy conflict impact us individually and contribute to negative group performance. Those people who master essential conflict resolution skills reduce the occurrence of negative conflict in their lives, leading to healthier, happier relationships and work environments. Conflict has many sources, including miscommunication, disagreements, stress and personality differences. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This manual helps the reader to understand the dynamics of conflict and equip them with the skills needed to respond confidently and effectively. 34 pages.
conflict

Print

E-manual

We all encounter people we find difficult. Typically conversations with them leave us feeling frustrated, stressed, angry and tired. This material analyzes what is happening in those exchanges and demonstrate how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual styles will be explored with an emphasis on understanding and adapting one’s style to create different results. Readers will learn how to create the right conditions for a conversation with a person they find difficult. They will also learn how to positively engage the other in a discussion about the pattern of difficult behaviour. This manual gives readers a straightforward approach that creates dramatic change in the outcome of conversations with people they find difficult. 39 pages.
dealingwithdifficult

Print

E-manual

Diversity and cultural differences are often seen as challenges to manage within our work environments. However, they can also be valuable assets. This manual helps readers to examine specific elements and dynamics of diversity and inclusion as they relate to culture, identity, communicating across difference, power differentials and experiences of discrimination. Tools and strategies will be reviewed to assist workplaces to promote inclusion and experience the many benefits of diversity at work. 51 pages.
diversityandculture

Print

E-manual

Emotionally intelligent people are able to identify and assess their emotions and those of others and then use that information to guide their actions and influence the actions of others. Emotional intelligence has a greater impact on people’s ability to be productive and work well with others than cognitive intelligence. Readers will learn to utilize emotional intelligence more effectively through self-assessment and skill development exercises, resulting in an increased ability to engage with others and expand their influence. 32 pages.
emotionalintelligence

Print

E-manuals

The multiple demands of work necessitate that employees know how to prioritize their responsibilities, work with proficiency, be resourceful and complete tasks in a systematic and organized manner. This manual provides a comprehensive review of performance basics and is geared for front line workers. The material provides examples of training and activities to explore the habits and tools necessary for productivity, as well as the attitudes that support a successful work environment. Readers will learn how to represent their organization well, streamline systems and procedures, plan out work tasks and focus with renewed energy on workplace expectations. 35 pages.
essential

Print

E-manual

A respectful workplace is a prerequisite for building a successful and productive organization. Healthy workplaces foster innovation and contribute to employee well-being. This results in greater job satisfaction, increased employee participation and improved work performance. This manual explores the components of respect and addresses individual responsibilities within the work environment. In addition, readers will learn how to voice their expectations as well as initiate and respond to difficult conversations about disrespectful behaviour. Readers will develop the attitudes and skills necessary to contribute to creating and sustaining a respectful work environment. 34 pages.
respectfulworkplace

Print

E-manual

People who have a mental illness are often misunderstood and stigmatized, leading to an increase in conflict, performance concerns and absenteeism in the workplace. While it is not your responsibility to diagnose mental illness, it can be both important and helpful for you to be aware of the signs and symptoms that may indicate whether someone is experiencing a mental illness, so that you can respond appropriately. This manual provides a general overview of common adult mental illnesses and their symptoms, causes and treatment. The reader will learn to be more comfortable when talking about mental health issues affecting either themselves or others. 33 pages.
mentalhealth

Print

E-manual

In many organizations it is common to find large numbers of employees suffering from the adverse effects of stress. Left unmanaged, stress can lead to unproductive patterns and result in loss of focus and productivity at work. This manual will help readers identify personal stress factors and introduce them to practical methods for successfully managing stress. Readers will be able to create a plan for stress management that enables them to function at their best in the work environment. 49 pages.
stressmanagement

Print

E-manual

Manual Terms and Conditions of Use

Purchased manuals are intended for personal use only, or not-for-profit training purposes (e.g., internal training, university or college courses, etc.). Use of resource manuals by for-profit training organizations or hosting of public workshops using resource manuals is not permitted. Please contact us if you have questions.

ACHIEVE has over 35 workshop topics in the areas of leadership development and workplace performance.
Learn more!

CTRI has over 40 workshop topics in the areas of counseling, mental health and violence prevention.
Learn more!

 

Stay Updated